Billing & Payment Types

Overview of Payment for Patients

This page explains of practice and payment policies relating to:

 

  • the billing types our practice offers, 
  • the billing policies for our medical services, and 
  • further explanations to common fee questions  patients have.

Types of Patients

Our practice treats the following types of private patients:

 

  • Privately Insured Patients,
  • Workers Compensation Patients,
  • Veteran Affairs Patients, and
  • Self Funded Patients.
Private Insurance & Rebates
  • Privately Insured Patients

    Private Health Insurance allows you and your family to access the right health services at the right time. 


    Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated.


    Your should be aware that:

    • Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with the AMA fee schedule.
    • Different insurance companies vary greatly in the types of coverage available. Also, some companies take care of claims promptly while others delay payment for several months.
    • Depending on your level of cover, some health funds also require you to pay an excess. We are not responsible for these costs but our staff will do their utmost to guide you to better understanding.

    Our practice accepts most private health insurance programs. Our staff can also help with your claim for benefits, but we remind you that your specific policy is an agreement between you and your insurance company.

  • Workers Compensation Patients

    Insurance Claimants include two common insurance classes are:

    • Workers Compensation, and
    • Motot Vehical Accidents

    Workcover and Workplace Injuries

    We offer full Workers Compensation and work-related injury treatments.


    If you are seeing the doctor for an existing Workcover claim or if you have recently been involved in a work incident and are unsure of whether you fall under the category of WorkCover, please inform the receptionist on arrival.


    We know the importance of good communication with employers to minimise lost time from injuries, and we work with employers to find alternative duties for injured staff where possible.

  • Veteran Affairs Patients

    The Australian Government’s Department of Veterans’ Affairs (DVA) provides support to current and former serving members and their families through a range of benefits.

  • Self Funded Patients

    An increasing number of people are choosing to "Self-Insure" or pay for their own surgery, so they don't have to wait. This is often a worthwhile investment as it means you can have your operation done straight away or whenever it suits you. This can allow you to get back to your work and sport as soon as possible.


    Patients may be able to choose private admission even if they do not have private health insurance. 


    Self-funded patients will be liable to pay the following:

    • The gap between the Medicare benefit and any specialist’s charge
    • The gap for diagnostic services (medical imaging and laboratory testing), however some of these services may be bulk billed to Medicare, that is no ‘gap’
    • Hospital accommodation fees (bed charge)
    • Surgically implanted prostheses
    • Other Services

    Essentially this means you must meet all costs of the admission yourself except those covered by Medicare. 


    For further information about being a private patient, contact our rooms

All Fee Categories

Our practice fees for either Consulting or Surgery may sometimes only be part of your treatment cost. 


Other possible fees or disbursements involved in your care are dependant on which course of action is chosen for your treatment. You may need to also check with your health fund to see what is covered for additional areas of service. Potential fee categories to be sure of can include:

 

  • Hospital Fees,
  • Surgical Assistant Fees,
  • Implants or Prosthesis Costs,
  • Anaesthetists Fees,
  • Diagnostic Tests (Radiology, Pathology), and
  • Post-Operative Care.

Questions to Ask Your Health Fund

When talking with your private health insurance company you should be clear on the following matters:


  • Am I covered for the proposed surgical procedure (provide item numbers listed on your estimate of fees)?
  • Do I have an excess for my hospital admission?
  • Am I covered for other services whilst an inpatient such as, Radiology, Pathology?
Understand Private Health Insurance

About Our Fee Policy

The medical fee rebate system in Australia is complex. A set of fees for medical services is determined by the Federal Government and known as the Medicare Benefits Schedule (MBS). Most procedures involved in your treatment will have a MBS “item number” and the Government sets a Medicare Benefits Schedule (MBS) fee for each item number.


The MBS fee is used to work out how much Medicare will pay. Medicare pays a benefit of 75% of the MBS fee for in-hospital treatment and 85% of the MBS fee for out-of-hospital services. MBS fees are not the fees doctors charge, they are fees set by the government to manage the benefits paid by Medicare.


Surgeons are free to set their own fee for the services, these are also governed by the  The Competition and Consumer Act 2010 but are under no obligation to charge fees that are equal to the Medicare Benefits Schedule (MBS) fee or the schedules of medical benefits set by private health insurers.



The same operative procedure can vary enormously in both complexity and operating time between individual patients, and as such there may be significant variations in the operation fee for the same procedure, depending on the individual circumstances. For this reason sometimes it may not be possible for us to provide estimates for operative procedures over the phone prior to a clinical consultation.


Gap for Inpatient Services

You will be provided with an estimate of surgical fees prior to your surgery. This will outline the total fee, the expected rebate from your private health fund/Medicare and the expected 'out of pocket expense'. It will also outline the amount you are required to pay prior to your surgery as a 'surgery deposit'.


The pre-treatment fee estimate includes the specific item numbers to be used and enables you to discuss with your health insurance company what you are covered for and if benefits are applicable.


Depending on your surgical procedure and both the complexity and operating time between individual patients, there may be significant variations in the operation fee for the same procedure, depending on the individual circumstances.


Some surgical procedures will require you to pay a 'know gap' which is where you pay the difference between the health fund amount and the doctor's fee. Your private health fund and Medicare pay the rest. This usually limits your out-of-pocket surgical costs to a maximum of $500.


Other surgical procedures may be charged at a private rate (set by the doctor) or AMA (Australian Medical Association recommended fee schedule). In this case, you will be required to pay the full fee and then make a claim from your private health fund and Medicare following the procedure.

Medicare Rebates Apply

Self Funded Patients

Patients without private health insurance can choose private admission. These ‘self-funded’ patients assume all costs of the admission including the:


  • Gap between the Medicare benefit and specialist's fees,
  • Hospital Fees,
  • Surgical Assistant Fees,
  • Implants or Prosthesis Costs,
  • Anaesthetists Fees,
  • Diagnostic Tests (Radiology, Pathology), and
  • Post-Operative Care.
  • Private Billing

    Align Orthopaedics + Rehab is a private service provider, this means typically payment in full is expected at the time of the appointment.

     

    Patients are then able to claim some of the fee back from Medicare if you have a referral letter.

  • Quotations

    A treatment quotation can be created. This quotation includes the item numbers for checking with your health fund.


    Other Possible Disbursements

    Other charges for your care that should be checked could include:

    • Hospital Fees
    • Surgical Assistant Fees
    • Implants or Prosthesis
    • Anaesthetics Fees
    • Tests (Radiology, Pathology)
    • Postoperative Care
  • Fee Explanations

    Please talk with our staff for further clarification of what is involved.


    They can go through the details of the fees, payment options and logistics with you. 


    If you still have questions when you leave the office, please do not hesitate to contact us on 07-3010 5773. We are here to help.

  • Payment Methods

    Your consultation fee is expected to be settled on the day of consultation.


    These accounts can be paid via 

    • EFT, 
    • Visa Card, 
    • Mastercard, 
    • Cheque 
    • Cash.

    We require you to pay your surgical fees prior to your surgery as a deposit payment.

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